I spoke with Fox Chapel President and COO, David Miller, at his request this morning. The company has issued a public statement and apology which you can read here (I’ll also include it at the end of this post).
I want to thank you all so incredibly much for reaching out, sharing this story, letting it spread far and wide. I can’t even begin to tell you how overwhelmed and flooded with messages I have been, and Fox Chapel has been. Your collective voices were heard and it made a difference!
I was thankful that David reached out when I thought that this was over. I do believe that they understand the severity of the mistake that was made, and more importantly, the errors in how it was handled, and I truly believe that it will not happen again. I know it was a hard call for David to make and I could hear it in his voice. As I said before, everyone makes mistakes and we all fall short. It’s never too late to realize the error of your ways, to apologize, and to ensure you don’t make the same mistakes again. It’s how we learn and how we grow.
I’m disappointed that it all played out as it did and I hated having to be the one to cause such anguish for many people associated with this company, but it was extremely important that everyone know and understand this situation. I cannot stress enough how the passion and power of our community is what made all the difference here. It is so important for us to continue to support each other, to pay attention, to SLOW down on social media and see what’s going on, to read some blog posts, to share stories, to educate and empower each other. We may feel small on our own at times, but together, we can do anything. Holy cow, am I cheesy or what? Am I writing motivational posters now? It’s true though, right? Or is it just my period hormones?
Regardless, I’m not forgetting this and I’m not done helping others and trying to prevent it from happening again, but I am ready to redirect my energy into new and positive creative pursuits! Thank you again, friends, from the bottom of my crafty little heart.
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A NOTE FROM THE PRESIDENT
On behalf of Fox Chapel Publishing, I felt it important to address an issue with 101 Quilting Tips & Tricks Pocket Guide. We read your comments on social media over the past few days. We hear you and we apologize to Nicole Young, Penny Haren, and the crafting community.We completely honor that we made a mistake and did not fix it quick enough. We will do better next time. We are always looking to be a better company and be better people.
I’d like to offer an explanation of what happened and assure the community that we are working toward a solution.
Fox Chapel made an error by placing an image on the cover of 101 Quilting Tips & Tricks Pocket Guide that was not approved by the artist of the image. The image was used internally very early in the concept stage for internal mock-up purposes, and it was never meant to be published on the printed pieces and it irresponsibly slipped by us.
No question, this was an unacceptable and embarrassing mistake by Fox. My continued apologies to Nicole Young for this error and the author Penny Haren. I’d also like to apologize that our initial resolution to Ms. Young was not ideal. We respect her and are working toward a better solution.
We feel it’s very important to understand that the author, Penny Haren, had no awareness that the image did not have the appropriate approvals. As the publisher, it is our responsibility to obtain all permissions for use of images not supplied by the author. We failed to do so in this case. Our sincerest apologies to Penny, as well as many other authors who have received negative messages from people on social media as a result of this mistake.
Moving forward, we will ensure this does not happen again. From mock-ups to line editing, to design and production, our team will make certain that the photographs used in our books are fairly acquired and credited. We are working, step by step, to do the right thing in this situation and have learned a lot through the process.
At Fox Chapel Publishing, we have a great passion for what we do and truly admire and respect our authors, artists, and customers. We are working hard to regain your trust, and I want to thank you for voicing your concerns and helping us do better.
With utmost respect,
David Miller, President, COO